GOVERNMENT OF INDIA
Ministry of Shipping, Road Transport And Highways
(Department of Shipping)
MERCANTILE MARINE DEPARTMENT
M U M B A I
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 Using the Mercantile Marine Department, Mumbai website
Q
How do I know which area of the site I am using?
 
A
At the top of the page, Just below the main banner there is a 'bread-crumb trail' that also shows which part of the site you are in. 
 
     
Q
How can I move to a different area of the site?
 
A
You can use the buttons on the left of the screen to move to new areas of the site. You can also use the dropdown list at the top of the page. 
 
     
Q
When I Click new user login, new window opens but nothing happens?
 
A
When a mew window opens, you will get a prompt for downloading Oracle JInitiator.This program is necessary to be installed on your computer to use online services.It is only one time installation for a particular computer.
 
     
Q
What are Online Services & how can I use  them?
 
A
Online Services are offered by MMD, Mumbai so that physical application procedure for the applicant is simplified or eliminated. Using the web based forms offered on this website registered users can apply anytime/anywhere for Examination, Vessel registration, Surveys, Dispensation and a plethora of other services. Applicants will be able to track online the status of their applications and will be informed through E-mail when/if any physical presence is required.
 
     
Q
How can I register with MMD, Mumbai to use the online services?
 
A
Seafarer can register online and on successful registration, will be provided with username and password. Organizations wishing to use online services will have to apply on the company's letterhead requesting username/password.Upon processing the request MMD, Mumbai will provide the concerned organization with username/password. It is the responsibility of the registered users to keep their username & password confidential & secure to  avoid  misuse.
 
     
Q
I cannot find the answer to my question.
 
A
If you are still having problems or have a question that you want to ask, visit the Contact us page or use  Feedback dropdown  to send us your query by email. In case of any complaint please  register in  grievance registration (in feedback dropdown). Remember to quote your grievance registration no.  for  further queries.
 
     
Q
Which browsers can I use to access the web site?
 
A
For the best results when using this  web site the following minimum browser and operating system combinations are recommended:
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For Windows PC: Microsoft Internet Explorer 6.02SP4, Microsoft Internet Explorer 5.5SP2, Microsoft Internet Explorer 6.0, Netscape Navigator 6.2.2, Opera 6.01
For Macintosh: Microsoft Internet Explorer 5.1, Netscape Navigator 6.2.2. Linux Netscape Navigator 6.2.2.
 
     
Q
What if I don't have one of the recommended browsers?
 
A
This website has been designed to support as wide a variety of browser and operating system combinations as possible. Browsers such as Microsoft Internet Explorer 6 and Netscape Navigator 6 or those from other suppliers will allow the user to access the site and use the pages but might not display the site as designed, nor provide the user with the best experience of using the website. Most browser suppliers will allow you to upgrade for free, either because they don't charge for their browser or because you have bought a previous version. To upgrade your browser go to the supplier's web site and follow the instructions provided.
 
     
Q
Why doesn't my browser display the Mercantile Marine Department  web site properly?
 
A
In order to support as wide a range of browsers as possible and allow users of all abilities (including those with a visual impairment or physical disability) to access the Mercantile Marine Department web site, the site has been developed according to recognized standards set down by the World Wide Web Consortium (W3C). One of these standards is for the use of Cascading Style Sheets (CSS2) so that the site supports any browser that in turn supports this standard. Some browsers, particularly earlier versions, either do not, or only partially support, this standard. These browsers might not display the Mercantile Marine Department  web site text and graphics properly.
 
     
Q
Which screen resolution should I use for displaying MMD,Mumbai  website?
 
A
The recommended minimum display settings for the MMD,Mumbai  website  pages are 800x600 and 16-bit color (65,356 colors or thousands of colors depending on your operating system). For information on adjusting the display resolution try the help files of your operating system or consult the manufacturer's website.
 
     
Q
I am trying to access an external website but keep receiving error messages.
 
A
We cannot guarantee the operation of other organizations' websites. There are many reasons why such a website might be unavailable, from server-side problems like addressing and scripting, to browser issues. If, however, you continue to have problems linking to a site from Mercantile Marine Department web site please contact us .
 
     
Q
How quick is access to external websites from the Mercantile Marine Department  web site?
 
A
This depends on the transmission speed of your modem. A minimum transmission speed of 28.8KBps is recommended. A 14.4 KBps modem will work although your connection will be slower.
 
     
Q
What is Acrobat Reader?
 
A
Some WebPages are not written in HTML but in a special format called Portable Data Format (PDF). Browsers cannot display PDF documents so you will need a plug-in program called Adobe Acrobat Reader. This program lets you magnify and find screen text. It is freely available from the Adobe website. The Adobe Acrobat Reader download is also commonly available on CD-ROMs and is often preloaded on computers. Download Abode Acrobat Reader
 
     
Q
What is a plug-in?
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A
A plug-in is a program that enables a browser to access multimedia zones on the web. Some plug-ins are needed to access MMD's web site, although some might be needed for accessing audio, video or special file formats on websites to which we link. Some external websites may offer you a download of the plug-in needed to view the site. Where this is the case you should receive clear instructions on screen. Be aware there may be legal and system requirements you need to satisfy.
 
     
Q
As a beginner, where can I get information about the internet?
 
A
The Mercantile  Marine Department  web site does not provide basic information about computers, networks and the internet.
 
     
Q
What is a cookie?
 
A
Many websites use cookies to "remember" information about you. A cookie is a program sent by the server to your computer. It makes it more convenient for you by allowing you to visit pages within a site without having to reintroduce yourself with each mouse click.
 
 
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